Like most online Forex brokers, Exness does not charge any commissions on trades done through them. Instead they earn by adding on a spread on the quote that they give to their clients. Their spreads is probably one of the lowest around in the industry which perhaps accounted for their popularity among so many traders. However for ECN trading accounts, there is a minimum fee of just $25 for each one million dollar trade.
Reliability
To ensure that their clients have no problems depositing their funds, traders have the option to select from the various methods listed below:
- CashU
- C-Gold
- Liberty Reserve
- MasterCard
- MoneyMail
- Pecunix
- Perfect Money
- QIWI
- RBK Money
- Skrill (Moneybookers)
- Visa
- Webmoney
- Wire Transfer
Withdrawal of funds can be done through:
- CashU
- C-Gold
- Internal Transfer
- Liberty Reserve
- MasterCard
- MoneyMail
- Pecunix
- Perfect Money
- RBK Money
- Ruble Wire Transfer
- Skrill (Moneybookers)
- Visa
- Web money
- Wire Transfer
- Yandex Money
Since September 2009, Automatic withdrawal of fund is available for Exness’s clients. There is no longer the need to wait for the processing of the withdrawal request. Currently, only Exness has the technological support for this sort of service.
Apart from the various channels for transferring funds, Exness’s reliability is enhanced by their In-house News Section. Through there, they keep their clients updated with the latest going on with their broker. The fact that Exness is regulated by CySec (license no. 178/12) greatly enhanced their reputation as a reliable broker. This indicates that Exness is in full compliance with the European market trading standard.
Customer Support
As for customer support, Exness is top notch. Their website support 17 major languages like:
- Arabic
- Bahasa Indonesia
- Bahasa Malaysia
- Brazilian Portuguese
- Chinese
- English
- Farsi
- French
- German
- Italian
- Korean
- Portuguese
- Russian
- Hindu
- Spanish
- Thai
- Vietnamese
To ensure that their clients are properly serviced, they also provided several methods of getting in touch with the support. Traders can contact by means of:
Office 309, Regus Nevsky Plaza Business Centre, Nevsky prospect 55, lit. A, Saint Petersburg, Russian Federation, 191025
Pros
- Tight spreads starting from 0.3 pip
- High Leverage of 1:2,000
- Responsive Customer service
- Reliable Trading platform
- Automatic withdrawals request processing
- CySEC regulated
- Multiple types of trading accounts
- Low deposit requirement
- Can Trade CFDs as well
Cons
- Does not support social networking form of trading
Conclusion
With so many online forex brokers around nowadays, what makes Exness stand out is the fact that they not only show that they care about their clients, they actually prove it by responding to their clients’ complaints and needs. This is clearly evident from some of the feedback that the company have received on some of the Forex brokers review blogs. Their customer support staffs actually take the trouble to read the feedbacks and address the complainant’s concerns. No longer are traders just a faceless account number on a computer screen.
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